The Drive Behind Sustainability at the University of Houston

Gabriela Contreras | December 15, 2016
I never thought I stood a chance when I applied for the communications assistant position for the Office of Sustainability department of Auxiliary Services. I was a junior at the University of Houston, aimlessly looking for somewhere to find real purpose. Studying at a school with more than 40,000 students made it very difficult to […] Read more

Presidential Perspective: New positions provide greater opportunities for NACAS

Bill Redwine | June 6, 2016
Wow! Summer is here already and by now most of us have closed out the Spring semester and graduated those eligible students. Where does the time go? I’ve always heard that as we get older, the days fly by quicker and I now believe that to be 100 percent accurate. Read more

Parking campaign advances mission to help students save

Lauren Beaver and Elizabeth Messer | June 6, 2016
The University of Texas at San Antonio (UTSA) Business Auxiliary Services (BAS) oversees a variety of services, including parking, campus transit, dining, the campus stores, vending, and the UTSA ID card. With approximately 29,000 students and more than 4,000 faculty and staff, we constantly seek new and unique ways to better educate our campus community and benefit our entire community. Read more

Lewis-Clark Presidential Work Scholars Program

Erin Cassetto | June 6, 2016
At Lewis-Clark State College in Lewiston, Idaho, the Presidential Work Scholars program is designed to reduce student loan debt. Read more

Adrianne Spann and Marshall Gray are 2016 Mereese Ladson Diversity Scholarship Recipients

Antonya English | June 6, 2016
The Meresse Ladson Diversity Scholarship is sponsored annually by the NACAS Education Foundation, a non-profit corporation that promotes the auxiliary services profession through NACAS. Read more

Saving through learning the rules

Jean Ann Caywood | June 6, 2016
Savannah State University, a Historically Black College/University located minutes away from the city’s renowned historic district and Tybee Island Beach, is doing everything it can to make college more affordable for its students. Read more

Embracing a Culture of Sustainable Innovation

Alex Slaymaker | June 6, 2016
Alex Slaymaker is the grand prize winner of the NACAS Student Author Contest, sponsored by Starbucks Coffee Company. Students were asked to submit articles on the topic of “How is your campus auxiliary services making an impact in the area of sustainability? What additional changes could be made; how would those changes impact the student base on campus and you personally?” Starbucks Coffee Company generously donated a $1,000 cash prize for first place and additional prizes of $600 and $400 for second and third place. Read more

What NACAS members are doing
 to help students save money

Antonya English | June 6, 2016
Auxiliary services across the nation are constantly seeking new and innovative ways to reduce fees and help students save money while they’re pursuing an education. We asked NACAS members to share with us – in one-liners – some of the ways auxiliary services are helping students save money. Read more

Transportation for extracurricular activities fosters student savings

Phillip R. Allison | June 6, 2016
The United States Naval Academy Business Services Division (NABSD) offers a variety of activities and amenities to enhance the lives of the United States Naval Academy students, known as midshipmen, or simply “mids.” Read more

The upside to the rising cost of higher education? An opportunity for greater innovation in auxiliary services!

Kelsey Finn | June 6, 2016
We have all heard the stale (but seemingly true) jokes about higher education in our modern century. “We used to be state-funded, then we became state-supported. Now, we are simply state located, and some contend that we are being state harassed.” We’ve also heard the complaints from students and parents about going into debt to pay the ever-growing tuition and fees at both private and public institutions. Read more

Campus Enterprises: at the roots of sustainability on NC State’s Campus

Nick Loschin, Mary Keilhauer, Caylin Mielke, Annie Lopez and Amelia Fujikawa | May 31, 2016
Here at NC State University, the strength of the wolf relies on the support of the pack. It will take the whole Wolfpack to push our campus towards a zero-waste, low-impact future. Campus Enterprises, our auxiliary services, is helping to change the culture on campus by integrating sustainable practices into everyday life. From reusable bags […] Read more

Auxiliary Services: The Push Behind Sustainability at the University of Houston

Gabriela Contreras | May 31, 2016
I never thought I stood a chance when I applied for the communications assistant position for the Office of Sustainability department of Auxiliary Services. I was a junior at the University of Houston, aimlessly looking for somewhere to find real purpose. Studying at a school with more than 40,000 students made it very difficult to find a place to belong. My introverted nature created another challenge in the search to find my niche. Read more

Presidential Perspective: A commitment to sustaining NACAS and its membership

Bill Redwine | March 17, 2016
While the focus of this issue of College Services is dedicated to sustainability, what better time to talk about sustaining our great association as well as your own operations on your respective campuses? The simplistic definition of sustainability is the capacity to endure and how biological systems remain diverse and productive indefinitely. Isn’t that what we desire for NACAS, to remain diverse and productive indefinitely? Read more

How LED lighting helps reach the sustainable commitment for educational facilities

John Casadonte | March 17, 2016
As a director of auxiliary services for a higher education facility, you understand the objective of optimal operation at a minimal cost, while creating a better educational experience. Read more

Deep green charrette:
 The comprehensive planning of a sustainable dining commons at Georgia Tech

Rich Steele, CASP | March 17, 2016
The performance of a building must reflect the ideals of sustainability to create venues that breathe life into a campus community. At Georgia Tech, the planning of a new dining commons began with an unusual twist. Once the design team was in place, architects, engineers, students, faculty, health professionals, and a host of others gathered for a full day, deep dive charrette. More than 60 subject matter experts met to elicit innovative thinking about opportunities to pursue a sustainable approach to design, construction, and operation of a campus facility. Read more

Student Life: An essential connection to sustainability on campus

Abby Dolan | March 17, 2016
At the University of Michigan, Student Life has a fairly simple sustainability mission: to embrace university-wide efforts and become a campus leader in sustainability by involving, educating, and changing the behaviors of students and staff. Read more

University of Regina focuses
 on sustainability with its 
Print Optimization Project

Ray Konecsni | March 17, 2016
In 2007, the University of Regina was at a crossroads. Read more

The power of sports sustainability

Jason Farrell | March 17, 2016
Folsom Stadium holds up to 50,000 spectators. Coors Events Center holds over 11,000. In both places here at the University of Colorado Boulder (CU-Boulder), a passionate community gathers together to watch their team play and, hopefully, win. Read more

Loyola Marymount dining earns second prestigious Green Restaurant Association
 4-star designation

Antonya English | March 17, 2016
As part of its continuing efforts toward achieving sustainability throughout its campus, Loyola Marymount University was recently awarded its second Green Restaurant Association 4-Star designation for its Roski Dining Campus Restaurant. Read more

Reaching out and moving forward

Kelsey Finn | March 17, 2016
On January 11th, I was honored and thrilled to begin my work as NACAS CEO. My biggest challenge moving into the new role (other than digging out from the snow storm of the decade!) was the transition from a University campus doing the work you do everyday and providing volunteer leadership to NACAS, to the small office environment we have here in Charlottesville. Read more

Presidential Perspective: Finding a leadership style that fits best.

Bill Redwine | December 2, 2015
Leadership styles vary wildly. Wikipedia defines leadership style as a leader’s style of providing direction, implementing plans and motivating people. Leadership styles come in a variety of forms that can be exhibited by leaders in the political, business, education, or other fields. Read more

Talk in action

Blake Hannon | December 2, 2015
Bill Redwine brings big personality and 
bold leadership as NACAS incoming president. Read more

Conference Review

Antonya English | December 2, 2015
Conference attendees get valuable lessons on leadership in changing times. Read more

Kelsey Harmon Finn 
takes over as NACAS CEO determined to make a global impact

David Jones | December 2, 2015
There are more than 2,800 miles between Berkeley, California and Charlottesville, Virginia. But after Kelsey Harmon Finn seriously thought over the offer to become the CEO of NACAS the job just seemed so much closer – so much like where she belonged. She accepted the position on Oct. 13 and almost immediately headed off with […] Read more

The leader’s role in changing culture

Dr. Jim Earle | December 2, 2015
Dr. Aretha Pigford, in the forward to Leonard Pellicer’s book, Caring Enough to Lead, describes leadership this way: “Authentic leaders are people who do what they do because of a genuine desire to make things better for others. The fact that a personal sacrifice might be required does not stop them. Simply stated, they care enough to lead.” Read more

Leadership sustainability 
in operations and practices

Sandy Smith | December 2, 2015
How Arizona State is making efforts to involve students and faculty in improving sustainability. Read more

Progressing as institutional leaders through deliberate engagement in student development and experiential learning

Dr. Jeffrey Pittman | December 2, 2015
From an operational standpoint, auxiliary services directors and staff members have been recognized as higher education professionals for many years. Campus service specialists have consistently handled the important work of providing a wide range of goods and services at colleges and universities. Read more

Collegiate bookstore planning

Michael J. Lopez | December 2, 2015
There is an ever-changing landscape of higher education administrators to deal with challenges for industry and collegiate bookstore leaders. When a bookstore is going to be built or remodeled, the planning team prepares information to effectively deliver exceptional results for branding, positioning, and marketing of the bookstore. Read more

How diversity in leadership sets the stage for success in campus auxiliaries

Sarah Murphy | December 2, 2015
“Rock on!” It’s a common phrase you’ll hear in the halls of Virginia Commonwealth University’s Department of Business Services, located at the corner of Broad and Harrison in downtown Richmond, Virginia. The speaker, assistant vice president Diane Reynolds, is one to celebrate team successes – and in recent years, there hasn’t been a shortage of them in the modest, 17-employee department. Read more

In auxiliaries, there’s another 
important bottom line

Kim Adams | December 2, 2015
To remain relevant, auxiliaries are expected to contribute in ways significant to campus leaders. While traditionally financial, these contributions can be more than that. The University of Wisconsin-Whitewater has received the attention of campus leaders, and also from the Association of American Colleges and Universities (AAC&U) by showing that through on-campus student employment, auxiliaries can contribute to higher graduation and retention rates. Read more

Presidential Perspective: Back at it!

Kathryn Le Gros, CASP | October 9, 2015
This is such an exciting time of year, when we in Auxiliary/Ancillary Services welcome new and returning students to campus with new or reimagined programs and services. Months of construction or program review are complete and launched. How satisfying is that, to see students enjoying the fruits of our labor? Read more

It’s a Brave New World

Antonya English | October 9, 2015
It’s time to reinvent and redefine. It’s time to innovate. Whether it’s your campus or your conference, everything must move forward. So, in San Antonio we will introduce a new General Session format, conference schedule, live event streaming, and more. We’re building a conference designed to support your campus solutions. Read more

Teamwork makes the dream work

Tim Sanders | October 9, 2015
Exchanging your way to great relationships and high performance. An article by Tim Sanders, a keynote speaker at the 2015 NACAS Annual Conference. Read more

Risk-taking and leadership

Alison Levine | October 9, 2015
Alison Levine is an adventurer, explorer and educator. She has climbed the highest peak on every continent and served as team captain of the first American Women’s Everest Expedition. Now a New York Times best-selling author, Levine is a world-renowned speaker who lectures on creating cohesive teams, taking responsible risks, and developing leaders capable of succeeding in difficult environments. Levine is one of the keynote speakers at the NACAS Annual Conference in San Antonio. She shared some of her thoughts on leadership leading up to the conference. Read more

A new spin on student feedback

Adam O'Donnell and John Roberts | October 9, 2015
The Buzz.Report, an exhibitor at the 2015 NACAS Annual Conference, tracks student conversations online. Read more

The Harvard food literacy project

Margiana Petersen-Rockney | October 9, 2015
A growing interest in the study of food germinates into fellowship program. This topic will be featured in an educational session at the 2015 NACAS Annual Conference. Read more

Ten reasons why you should be a member of NACAS

Melissa Moore | October 9, 2015
As I began preparing for the NACAS 2015Annual Conference, I started reminiscing about why I became a NACAS member. There are many reasons for NACAS membership, but here are the ones that made my top 10 list, beginning with No. 10. Read more

Where is my ride?

Ralph Clayton, CASP | October 9, 2015
How to develop and operate a modern-day after-hours transportation service Read more

Five surprising trends about course materials and the campus store

Estella McCollum | October 9, 2015
Anyone associated with collegiate retailing knows it’s a competitive arena, with traditional brick-and-mortar campus retailers facing off against a multitude of online competitors looking to capitalize on this undeniably appealing marketplace. Read more

‘Old main’ to new main

Craig Welsh and Jeff Ederer | October 9, 2015
For the last 15 years, students, faculty and staff at Johnson & Wales University’s Denver Campus have been waiting patiently for the day that renovations would take place inside the centerpiece of campus—Centennial Hall—a national historic landmark that has been shuttered for 30 years. Read more

The missing piece

Christine J. Erna | October 9, 2015
Return mail: A $34 million tax on university budgets. Read more

The freedom to choose

Matt Suwalski, CASP | October 9, 2015
How campus cards are changing the game at University of Wisconsin Oshkosh Read more

Enhancing visual impact

Melissa Davish | October 9, 2015
Amplify your graphics to increase recognition and revenue Read more

Financial support makes difference for NACAS Education Foundation

Matthew L. Sirinek, CASP | October 9, 2015
I want to take this opportunity to thank you for your continued support of the NACAS Education Foundation. In 2000, 100 charter members donated their time and money to establish the Foundation. Now, 15 years later, the Foundation works to fund NACAS initiatives and to ensure the ongoing success of the auxiliary industry. The Foundation has become an entity that awards scholarships, funds professional development, and provides career growth and networking opportunities! Read more

Finally…A 360° View of Auxiliaries

Lori Pierce | September 10, 2015
In a climate of ever growing sensitivity to increased costs, college and university auxiliary and business officers have never faced a greater challenge to reduce their expenses and increase their revenues and contributions. Yet to date, the tools to help them navigate their way to this goal have been limited to home grown spreadsheets, and at best, an occasional share drive. In the 2014 CFO Report, published by The Chronicle of Higher Education, 65 percent of the 400 CFOs surveyed rated the quality of current analytics and systems to help guide decisions as "average to poor". Read more

Flavours of Canada a hit with UMass students

Christopher Howland | September 10, 2015
A cornucopia of Canadian proteins and produce was on display April 16, at the University of Massachusetts in Amherst, when chefs from six Canadian universities took part in the Flavours of Canada guest chef event in the university's Hampshire Dining Commons. Read more

Presidential Perspective: Engaging students and advancing auxiliaries with technology

Kathryn Le Gros, CASP | June 4, 2015
Happy summer! This is a time for many of us to renovate/refresh facilities and operations, and prepare for the very busy launch of the new academic year. To inspire some of those changes, NACAS once again offered conferences in each of the four regions in the spring. I had the pleasure of attending each of them, starting with the NACAS South conference in April at the Sandestin Resort near Pensacola, Florida. Read more

The rise of digital course materials

Sandy Smith | June 4, 2015
Throughout 2014, students at Chaffey College in Rancho Cucamonga, California, purchased 42 ebook versions of course materials. This spring semester, the number was up to 199. Read more

Everything you need to know about mobile

Ben Anderson | June 4, 2015
Using mobile technology as a tool to solve real-world problems on campus. Read more

The power to compete

Dr. Tamela Hawley, Dr. Hank Dunn, Don Penrose and Peter Bosco | June 4, 2015
Community college graduation rates have been alarmingly low. In 2012, California Gov. Jerry Brown signed the Student Success Act into law. Intended to improve educational outcomes for community college students and better prepare the workforce for the state’s changing economy, this act contained 22 recommendations aimed at restructuring student support services, improving consistency and efficiency, and increasing completion rates within the 112-campus system. Read more

A ride on the mobile side

Rebecca Cooper | June 4, 2015
With the introduction of mobile technology, riders can now install an app on their smartphone that is location-aware and, in seconds, identify the closest bus stop, see which routes service that stop, find when the next bus will arrive for each route, and watch the bus move toward them on a map in real time. Read more

From brick and mortar to digital

Derrick Singleton | June 4, 2015
Because it is an endowment-driven institution, Berea College’s commitment to serve its student population through the no-tuition promise drives a sense of urgency to be excellent financial stewards and caring service providers— our decision to embrace technology and move to a new hybrid model for our college bookstore enhances our ability to be both. Read more

Game-changing technology at RamTech

Sarah Murphy | June 4, 2015
Community revitalization leads to opening of on-campus tech store. Read more

The new technology challenge

Lee Chaharyn, RD | June 4, 2015
Who hasn’t called the university’s help desk, desperate for assistance on a Friday afternoon as an invading virus or the blue screen of death commandeers the computer, right at a crucial moment? Read more

The cloud comes to campus

Eli Keimig | June 4, 2015
Shared computer resources offer benefits to student experience. Read more

The smartphone and laundry

David F. Drake | June 4, 2015
Mobile apps offer convenience and support. Read more

Meet CASP: Glenna Muncy

Julie Ahlgren | June 4, 2015
CASP is a four-year certification for aspiring Auxiliary Services Professionals. It is the industry standard for the business of higher education. Obtaining CASP demonstrates expertise, proves aptitude, and reveals excellence. Learn more about the certification in this interview with a current CASP. Read more

2015 Mereese Ladson Diversity Scholarship Winners

Julie Ahlgren | June 4, 2015
NACAS would like to congratulate the winners of the 2015 Mereese Ladson Diversity Scholarship. Two winners were awarded the honor this year: Gino Galutera, director of auxiliary technology services, The Citadel; and Danielle Sims, area coordinator, student housing, University of Mississippi. Read more

NACAS South Drive-in Workshop

Susan Herndon Caples, CASP | June 4, 2015
We southern folks are often ridiculed for our over-reaction to predicted cold weather. Sometimes it is warranted and other times not! Forty-one registrants tried their best to attend our drive-in workshop, and those who braved the “ice and snow” enjoyed our closed campus! Drive-in workshops are a necessary component of NACAS professional development. Read more

Three reasons to bring technology into the laundry room (and one reason to keep it simple)

Craig Madson | June 10, 2015
Technology continues to change nearly every aspect of being a student, and the routine task of using on-campus laundry rooms is no exception. New machines have been engineered to make doing laundry more pleasant and less time-consuming for both students and facility managers. Here are three benefits of bringing the latest laundry technologies to campus – and one reason to not overdo it. Read more

Finding purpose and community on campus

Jillian Reichel | May 19, 2015
Jillian Reichel is the winner of the 2015 NACAS College Services Student Feature Article Contest, sponsored by Sodexo. Students were asked to submit articles on the topic of “How Auxiliary Services Has Influenced My College Experience.” Here is Jillian's winning essay. Read more

Auxiliary Services by Design

Katie Reese | May 19, 2015
Katie Reese is the second place winner of the 2015 NACAS College Services Student Feature Article Contest, sponsored by Sodexo. Students were asked to submit articles on the topic of “How Auxiliary Services Has Influenced My College Experience.” Here is Reese's winning essay. Read more

An Artist Needs a Hand

Emma Friedland | May 19, 2015
Emma Friedland is the third place winner of the 2015 NACAS College Services Student Feature Article Contest, sponsored by Sodexo. Students were asked to submit articles on the topic of “How Auxiliary Services Has Influenced My College Experience.” Here is Friedland's winning essay. Read more

Presidential Perspective: Enhancing our collective brand

Kathryn Le Gros, CASP | March 5, 2015
Happy Spring! I’m sure different parts of our continent are experiencing spring at different rates, but I’m hoping you’re seeing some promising signs of warmer days and greener plants ahead. Just as animals and plants break out of winter hibernation, we can, too, break out of the shrouds of winter. Longer days of sunshine are enough to brighten my spirits and provide new energy. On a professional front, spring offers a wonderful excuse to reimagine programs and services with a fresh lens or perspective. Read more

Marketing across mediums

James McHaley | March 5, 2015
As auxiliary services professionals, we know how important marketing is to the success of our services and to our students. It’s important to remember that there are a number of ways—or mediums—to communicate our messages to target audiences. Read more

A new way of thinking

Sandy Smith | March 5, 2015
Marketing auxiliary services—both to students and university stakeholders—requires a new approach Read more

Meaningful social media

Heather Williams | March 5, 2015
The Starbucks strategy in creating meaningful connections through social medias. Read more

Survey says

Julie Crea | March 5, 2015
Love them, hate them, can’t live without them. As much as they can easily overwhelm their developers (and those who take the survey), they’re well worth the time invested. Surveys are necessary to gathering, analyzing, and harnessing what your students think. Read more

Pride, spirit, and tradition

Dr. Jeff Zeilenga and Dr. Michelle Mazza Froese | March 5, 2015
Endearing words to manage your brand, grow your bottom line, 
and invigorate your campus. Read more

Branding the campus store

Dennis Mekelburg | March 5, 2015
Apple, Google, Facebook, Beats, Amazon, Chegg, Starbucks, Forever 21. These are iconic brands that instantly bring to mind the companies that they represent and resonate in a positive way, especially with college students. What does your college store brand bring to mind with your customers? Read more

Onward and upward

Dr. Jeffrey Pittman | March 5, 2015
In recent times, the higher education world has been inundated with discussion and publications about the need for change. Issues of financial struggle and academic quality have been raised that call into question the future feasibility of the traditional higher education operating model. Innovative approaches and, yes, even outright entrepreneurship, are routinely touted as the solutions to college and university financial viability and institutional sustainability in the decades ahead. Read more

Marketing talk

Heather Williams | March 5, 2015
With more than 30,000 undergraduate students and nearly 9,000 graduate and professional students, the auxiliary marketing team at University of Arizona in Tucson, Arizona, has a lot of prospective clients to market to. Not only is UA among one of America’s Best Colleges and one of the Best Western Colleges, it’s auxiliary marketing team is also known to be quite the powerhouse. Read more

A traffic jam model 
of leadership

Burt Reynolds, MBA, CCSP | March 5, 2015
The commonalities between good drivers
 and good leaders. Read more

2015 Regional Conferences

Heather Williams | March 5, 2015
Each of the four NACAS Regions hosts an annual conference event in the Spring! As a member of NACAS, anyone from your institution or company will automatically receive member rates to all of the regional conferences that boast intense, local networking between institutional members and business partners. Attendance at any of these events is not dependent upon the region in which you work; we welcome you to attend any of the events listed. Read more

Executive Summary: The NACAS brand is our most important asset

Ron Campbell, CASP | March 5, 2015
Companies, institutions, and even professional associations have spent hundreds of millions of dollars trying to create a brand image. All of us have witnessed what Nike has done with a swoosh, what Coca-Cola has done with a bottle, and (as you just read) what Starbucks has done with coffee. All of these companies were successful in taking their brand image further by tying messaging to their corporate logo. Read more

Presidential Perspective: NACAS cultivates a global viewpoint

Kathryn Le Gros, CASP | December 2, 2014
I think it is quite fitting that the theme for this issue of College Services is Leadership and International Auxiliaries, as I am from Canada and am the Association's recently installed president. Of the 777 members of NACAS, 58 are Canadian, and four are from other countries around the world, including Australia and Jamaica. Read more

A fresh perspective

Karla Sandwith | December 2, 2014
Incoming president Kathryn Le Gros, CASP embodies the leadership qualities shared by former NACAS presidents: a clear sense of purpose, an innovative vision, and a steadfast commitment to service. Read more

Going global

Fiona Soltes | December 2, 2014
U.S. and overseas institutions seek to understand and serve international students Read more

NACAS Outstanding Business Partner finds success through its seven pillars of creating exceptional student experiences

Fiona Soltes | December 2, 2014
Kerwin Higashi easily admits his surprise that Sodexo won the title of NACAS 2014 Outstanding Business Partner of the Year. More than anything, though, it was the fact that someone had cared enough to take time out of a busy schedule to make the nomination. Read more

Education Foundation: End-of-year giving

Matthew L. Sirinek, CASP | December 2, 2014
It’s been a year of innovation and evolution for NACAS and the NACAS Education Foundation. Read more

Vive la différence

Julie Ahlgren | December 2, 2014
The 2014 NACAS Annual Conference, Oct. 5-8, 2014, in Montréal, Québec, ushered in fresh outlooks and new adventures for the 1,129 industry professionals in attendance. Read more

Campus cards at home and abroad: International credential trends

David Stallworth | December 2, 2014
Universities in the United States and Canada are very familiar with one-card systems for closed-loop payment and access services based on official ID cards. What are the international trends in credentials that could affect universities in North America in the near future? Read more

Campus cards at home and abroad: Student success is in the cards

Sarah Ledwith | December 2, 2014
Student success: these words are everywhere. As public scrutiny over the cost of higher education grows louder, colleges and universities are doing more than ever before to show how they help students succeed academically, engage socially, and receive an outstanding college experience. Read more

Campus cards at home and abroad: What’s coming in campus card services?

Jay Summerall | December 2, 2014
Simplicity. Ubiquity. Efficiency. One and done. Tap or click—and go. That’s what we want from many of the services we use every day, right? Big technology enables today’s customers to hit submit and move on. Read more

Sustainability of campus auxiliary 
services 2020 and beyond

Dr. Kathleen Carey-Fletcher | December 2, 2014
Given the contemporary business challenges of campus auxiliary services and the complex business climate of higher education, the future of campus auxiliary services operations has become a relevant issue to examine. Read more

AIM Institute: 
Where learning and practice meet!

Julie Ahlgren | December 2, 2014
Spring had not yet bloomed in late March when participants in the NACAS Advanced Institute for Managers (AIM) gathered at the University of Notre Dame. Read more

Chick-fil-A serves up innovation at the NACAS Senior Executive Institute

Julie Ahlgren | December 2, 2014
Chick-fil-A, Inc. hosted the NACAS Senior Executive Institute on July 22-24, 2014, in its Innovation Center also known as “The Hatch.” Read more

Executive Summary: International diversity—international direction

Ron Campbell, CASP | December 2, 2014
As association CEOs face many of the issues that affect higher education and the greater world around us (health care, job creation, technology improvements, recruitment, retention, etc.), the least talked about topic seems to be the challenge of how to make our associations more appealing to an international audience. Read more

Presidential Perspective: Leadership and learning

Jean Kwaterski, CASP | October 17, 2014
It is hard to believe that this is my last Presidential Perspective article; this past year has flown by! As I write this on July 7, there are only 89 days until the NACAS Annual Conference in Montréal. I hope you are able to join us! Read more

University dining as a “third place” experience, the next big thing

Susan Wilkie and Marion Edwards | October 17, 2014
University dining services everywhere are facing a challenge. Students are reassessing the value proposition of their institutions. To create an environment that fosters and promotes that value proposition requires campus venues that deliver on the feeling of community. Read more

Students not ready to part with print

Melanie Sparks and Vicki Morris Benion, CASP | October 17, 2014
Paper textbooks still provide a more functional study experience 
than digital. Read more

Farm to campus

Bill Redwine | October 17, 2014
The evolution of Morehead State University’s campus farm program. Read more

Is it time for a wellness check of your auxiliaries?

Jennifer Reed and Mike Robinson, MS, CPA | October 17, 2014
Whether it is for ourselves, a family member, or a pet, we know that it’s time for a visit to the doctor when we see certain symptoms. The sign may be a fever, a runny nose, or depression. Similarly, some of our auxiliaries may be exhibiting symptoms that signal it’s time for an exam. Read more

Creating a customer-centric culture

Anna Hintz | October 17, 2014
At Brockport Auxiliary Service Corporation (BASC) at The College at Brockport, customer service is critically important to what we do. It aligns to our mission of supporting the strategic initiatives of the college, which are all about student success, and our vision of providing a positive experience each and every time we interact with the campus community. Read more

Leaving a footprint

Melissa Moore | October 17, 2014
Regardless of what category our legacies are determined to be, we should plan for them, when possible, and make the most of them. Read more

Sustainable campus food: 
For people, planet, and profit

Rachel Dutton | October 17, 2014
One campus’s discovery that the foodservice industry can serve as a catalyst for regenerative food systems — all while improving the triple bottom line. Read more

Executive Summary: My story, your story

Ron Campbell, CASP | October 17, 2014
The past two years as NACAS CEO have been very reflective of my life story. I have always valued the contributions of people who have been positive factors in my professional and personal life. Working with people has always been important to me, and I believe that I have made a positive difference in the lives of others. Read more

Presidential Perspective: The business case for inclusion 
and diversity

Jean Kwaterski, CASP | June 2, 2014
The weather seems to be a highlight of everyone’s conversation this winter. As I write this in early April, we just had another round of snow in Wisconsin. Read more

Lyn Heward on inclusive excellence

Fiona Soltes | June 2, 2014
Former director of creation for Cirque du Soleil shares keys for encouraging diversity and inclusion. Read more

Interview with HACU CEO Dr. Antonio R. Flores

Fiona Soltes | June 2, 2014
Dr. Antonio R. Flores is the president and chief executive officer of the Hispanic Association of Colleges and Universities (HACU). Established in December 1986 with 18 founding members, HACU is a national organization that represents more than 400 colleges and universities that collectively serve two-thirds of the more than 3 million Hispanic students in U.S. higher education across 35 states, the District of Columbia and Puerto Rico. Read more