Meet CASP: Glenna Muncy

CASP is a four-year certification for aspiring Auxiliary Services Professionals. It is the industry standard for the business of higher education. Obtaining CASP demonstrates expertise, proves aptitude, and reveals excellence. Learn more about the certification in this interview with a current CASP.

Glenna Muncy

Glenna Muncy

Glenna L. Muncy is a third-generation Alaskan who has no plans to leave the state any time soon. Her grandmother homesteaded in the Seward area in the 1940s. Her mother was born into Alaska Territory and currently still resides on a portion of the family homestead. This love of Alaska now extends to a fourth generation with Muncy’s 2-year-old son, David.

Muncy worked in hotel management prior to starting at University of Alaska Anchorage (UAA) as the assistant operations manager for the Student Union in 2001. After completing her MPA degree in 2007, she began looking for her next career opportunity. She interviewed for city manager jobs, state employment in oil revenue management, a health and human services position, but found her passion was working with students in higher education.

“I really enjoyed working for the university and didn’t want to leave, so I was excited when an opportunity came open to join Parking Services as the director in 2008,” Muncy said.

Her current job includes management of all aspects of on-campus parking including permits, citations, lot maintenance, special event parking, and alternative transportation programs such as rideshare/carpool, campus shuttle, car sharing, and UPASS programs.

One of her proudest personal achievements was receiving a Chancellor’s Award in 2011 for Excellence in Sustainability after expanding the transportation options available to students, staff, and faculty. She’s also extremely proud that the Parking Services department has been recognized for collaborating on the campus to collect food donations in lieu of parking citation fees, and over the past five years, has contributed more than 3 tons of food to local agencies for those in need.

For Muncy, the decision to become a CASP was based on her desire to explore the functions of other college auxiliaries. She received several accolades for being the first CASP on her campus and among the first in the state of Alaska, and she was recently recognized as a recipient of the Alaska Journal of Commerce’s Top 40 under 40 award.

Although preparation for the test was a challenge and she was a bit uncertain about her skill set when first applying, Muncy found that many of the skills she had gleaned from her role as parking services director were transferrable between the areas of management.

“Preparing to test allowed me to draw parallels between my current position and other auxiliary areas on my campus—really emphasizing that we face similar challenges but also have collaboration opportunities,” she said.

Back in Alaska, Muncy enjoys spending time in the outdoors, fishing, hiking, cross-country skiing, and exploring the beautiful state she is proud to call home.


CASP is a four-year certification for aspiring auxiliary services professionals. It is a 150-question, multiple-choice exam that proves individuals can be directors of auxiliary services. The history of CASP began in 2004 when NACAS members requested that the Association establish a tool to assess the knowledge of auxiliary professionals. After five years of extensive industry research, NACAS took a bold step in 2009 and began to create a certification. The result is CASP: The only certification that prepares you to be a director of auxiliary services. It is designed and taken by your peers, who are experts in the auxiliary industry.

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