David F. Drake serves as executive vice president, ASI / Mac-Gray Campus Laundry Solutions. College Services asked Drake about how technologies are moving the laundry room into the digital era.
Q: What new technologies are changing laundry services for students?
A: We’ve developed an app that allows students to scan a QR code with their smartphones to start the machines. The students can pay using the smartphone wallet instead of swiping a credit card or student ID card. If a student runs into an issue while using the machines, he or she can use our CSC ServiceWorks Service Request App to scan the machine barcode and send an instant service request. Our service department will know exactly where the machine is located on campus, so the student won’t need to spend time filling in that information.
Q: Why are these technologies important to students?
A: The students living on campus may not be carrying a purse or a wallet. But they always have their smartphones. Laundry rooms accessible by smartphone app are convenient for them. Consequently, we focus our development to our customers’ way of life. They expect us to be leaders, just like thebookstores and other departments. We also know that getting the students’ attention for laundry is not always the easiest thing. But providing information, instruction, and answers to ques-tions in the laundry room is important. So we’re trying to make it as easy as possible through smartphone apps and in-room digital technology.
Q: How will this technology change the laundry experience for students?
A: The whole idea is to provide quick, convenient, reliable, and environmentally friendly service.